2010-03-30T23:54:00.000-07:00

ORDERS

1. How do I place my order?
- Simply send us your order, using the Order Format provided, to jmamababy@gmail.com
- We will then send you an order confirmation, together with details on how to make payment.
- Pls email us a copy of your payment receipt, name and mailing address after payment is made.
- We will send out your order the next working day after full payment is received

2. How soon do I need to make a payment after my order is confirmed?
As we process our orders on a first come first serve basis, we'd appreciate if you could make payment as soon as possible after your order is confirmed.

3. Can I cancel my order?
Yes, you can inform us through email if you'd like to cancel your order.
However, kindly be informed that we do not accept cancellations after payment is received.

PAYMENT

1. How do I make a payment?
- For Singapore buyers, you can make a payment through interbank transfer
i) POSB / DBS - Immediate Transfer
ii) UOB - Immediate Transfer
iii) Standard Chartered - Immediate Transfer
iv) Other banks - approx. 3 working days for payment to get through (no service charges)

- For International buyers, we accept
i)Paypal (If you do not have a Paypal account, you can set-up one at http://paypal.com/ free of charge)
ii)Remittance thru Western Union

2. Which currency do you accept?
- For interbank transfer, transactions will be made in Singapore Dollars (SGD)
- For Paypal, you can either choose to make payment in Singapore Dollars (SGD) , Euro or US Dollars (USD).
If you choose to pay by Euro or US Dollars (USD), we will convert your total amount according to the rates listed on http://paypal.com/

3. Will I be notified after you receive the payment for my order?
Yes, we will notify you of the receipt of payment, together with the shipping details through email.

SHIPPING

1. What are the shipping options?
- For shipment to Singapore, Malaysia, Brunei & Indonesia, we use Singapore Post http://www.singpost.com/
- For shipment to other countries, we use Japan Post http://www.post.japanpost.jp/ or Singapore Post http://www.singpost.com/ depending on stock availabilty.

2. How long will it take to receive my orders?
- For Singapore: approx. 2-3 working days (For Local Courier : next day)
- For Overseas : depends on the country you reside in (we will give you full details after payment is received)

3. How soon do you send out my order?
We will send out your order the next working day after full payment is received, unless items are out of stock. In this case, you can choose to wait or cancel your order. Full refund will be given if order is cancelled.

4. What is the shipping cost?
Pls go to 'Shipping Cost' for more details

RETURN / EXCHANGE

1. Can I ask for a refund / exchange if I do not like the item?
As a reseller, we are not responsible for any dissatisfactions of the quality of the product.
Before sending out our orders, we will make sure that the items are at their best condition, therefore, we regret to inform you that we are unable to offer any refund / exchange for items sold.

2. What should I do if the item is damaged during shipment?
As we will not be liable of damaged / lost packages, we highly recommend Registered Post or Local Courier Delivery to safeguard your order.

If you have any queries, pls contact us at jmamababy@gmail.com

FAQ